• Ahmedabad
• Full-time

Preferred Skills

• Work Experience – 3 Years

Qualification: B. Tech, MCA, BE-IT, ME-IT

About the company:

Online PSB Loans, is a revolutionary digital credit infrastructure company that develops and integrates cutting-edge technology to automate and digitize lending for both borrowers and lenders. The company addresses the challenges of credit distribution to MSMEs and retail borrowers. With a view to expanding its digital footprint and utilizing its infrastructure, the company is diversifying into several industry segments.

Broad Responsibilities:

A Tech Support Executive is a professional who provides technical assistance to customers experiencing issues with software, Platforms, or other technical products. Their primary responsibility is troubleshooting and resolving technical issues that customers may face.

Skill

• My SQL Database
• Core Java
• Add On: Basic Knowledge About Spring MVC Or Spring Boot.

Key responsibilities of a Tech Support Executive include:

• Providing technical support via phone, email, or chat.
• Troubleshooting technical issues related to software, and platform.
• Documenting customer issues and solutions in a ticketing system.
• Collaborating with other technical support teams to resolve complex issues.
• Conducting research and identifying solutions to new technical problems.
• Maintaining and updating technical knowledge base and documentation.
• Escalating issues to higher-level support teams when necessary.
• Providing excellent customer service to ensure customer satisfaction.